on Orders Over $99 Shipping Policy
Shipping Rates
We use a fair, weight-based system to ensure you only pay for what you ship.
FREE Shipping on orders over $99*
*Free shipping eligibility is calculated after discounts. Extremely heavy freight orders may be excluded from free shipping promotion.
Processing Time
Orders are typically processed and dispatched within 1-2 business days. During peak seasons or promotional periods, slight delays may occur. We will keep you informed of any changes to the estimated processing time.
Delivery Time
Shipping generally takes 3-7 business days for delivery within the continental U.S.
Tracking
Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress.
Order Issues
In the rare event that your order arrives damaged or items are missing, please contact our customer service department within 48 hours of receiving your package. We will promptly address and resolve the issue.
Returns and Exchanges
Your satisfaction is our priority. If you are not entirely satisfied with your purchase, please refer to our comprehensive Returns and Exchanges Policy for detailed instructions on returning or exchanging items.
Note on Shipping to Hawaii
Due to regulatory limitations on importing live organisms, we are currently unable to ship our mycelium products to Hawaii. We apologize for any inconvenience this may cause.
Contact Us
Should you have any questions regarding our shipping policies or require assistance with your order, please do not hesitate to contact our dedicated customer support team. We are committed to providing you with a seamless and satisfying shopping experience.