Shipping Policy

Good News! We offer FREE SHIPPING on all orders within the continental United States.

Processing Time

Orders are typically processed and dispatched within 1-2 business days. During peak seasons or promotional periods, slight delays may occur. We will keep you informed of any changes to the estimated processing time.

Delivery Time

Shipping generally takes 3-7 business days for delivery within the continental U.S.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress.

Order Issues

In the rare event that your order arrives damaged or items are missing, please contact our customer service department within 48 hours of receiving your package. We will promptly address and resolve the issue.

Returns and Exchanges

Your satisfaction is our priority. If you are not entirely satisfied with your purchase, please refer to our comprehensive Returns and Exchanges Policy for detailed instructions on returning or exchanging items.

Hawaii

Due to regulatory limitations on importing live organisms, we are currently unable to ship our mycelium products to Hawaii. We apologize for any inconvenience this may cause.

Contact Us

Should you have any questions regarding our shipping policies or require assistance with your order, please do not hesitate to contact our dedicated customer support team. We are committed to providing you with a seamless and satisfying shopping experience.